We guarantee our products from manufacture defects within the
first 30 days from the date you receive your item. Warranty is on a parts
exchange basis only. www.mxmotorsports.us will service your vehicle under
warranty at no additional costs. However, it is buyer's responsibility to ship
or bring in your vehicle to our facility for warranty service(s). Any outside
repair labor charges, down time, towing or shipping charges are not covered
under warranty. Warranty period starts from the date you receive your vehicle.
Warranty covers factory defects and defaults only. We do not cover misuse or
broken parts caused by the user or by any other event. However, it is buyer's
responsibility to ship or bring in their vehicle to our facility for warranty
To file a warranty claim, please log on to our website: www.mxmotorsports.us and from the
Customer Service drop down menu select Warranty Claim Form. Defective warranty
part(s) are required to be returned to exchange for new replacement part(s). New
replacement part(s) under warranty will be shipped to you at no additional
costs. Returning your defective part(s) will ensure we send you the correct
part(s) and assist us in monitoring and correcting potential manufacture
defects. Replacement parts are shipped without charge, but it is customer's
responsibility to physically install the replacement parts or bring your vehicle
in for service.
Changes, Errors & Inaccuracies:
MxMotortoys reserves the right to update or modify these Terms & Conditions at any time
without prior notice. Improvements to products may result in unannounced small
changes to specifications and external appearance. We strive to list and
advertise all text and product information as accurate as possible. However,
unforeseen typographical errors, picture errors and inaccurate information on
this website may occur. We reserve the right to correct any errors, inaccuracies
or omissions and to change or update information at any time without prior
notice, including order that have already been submitted. If such errors occur,
we apologize for any inconvenience.
All vehicles require some
simple assembly. Each vehicle is unique and will have different assembly
requirements. Common assemblies include: mounting wheels (nuts and bolts, tires
already mounted on wheel), handlebar (nuts and bolts), electrical connection
(simple plug in), battery hook up (nuts and screws) and mirrors (screws).
Mechanical assemblies such as: motors or carburetors are not required. Our
vehicle can be assembled within 30 minutes to 3 hours depending on the vehicle
you purchase. For your safety and the safety of your family, any
necessary assembly or maintenance should be performed by a certified
THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:
Engine long block
assembly, including all internal lubricated parts, i.e. Rings, pistons, pins,
crankshaft and, main bearings, the connecting rods, and rod bearings, camshaft
bearings, timing chain gears, rocker arms, valve springs, valve guides, valve
seats, valve push rods, valve lifters, and oil pump. Additionally, the engine
head(s), engine block and cylinder barrels will be covered if they are solely as
a result of the mechanical failure of one or more of the internal lubricated
components specified above. The Cooling system must be in good working order
including cooling fans. Accessory items, including but not limited to electrical
components of all types (distributor, alternator and all sensors and electrical
control devices), fuel systems, gaskets, seals, filters, mounts linkage and
fluids are not covered by this agreement.
TRANSFER CASE: All internal lubricated parts
contained within the transfer case. The transfer case itself will be covered if
damage solely as a result of the mechanical failure of one or more of the
internal lubricated components contained within the transfer case. Accessory
items, including but not limited to, U-joints, electrical components, linkage,
seals, gaskets, mounts or fluids are not covered by this
DIFFERENTIAL: All internal lubricated parts
contained within the drive axle housing case. The drive axle housing itself if
damaged solely as a result of the mechanical failure of one or more or the
internal lubricated components contained the drive axle housing. Accessory
items, including but not limited to, backing plates, all brake system
components, cables, controls, linkage, vents, pumps, U-joints, electrical
controls, mounts, seals, gaskets, and fluids are not covered by this
TRANSMISSION (Automatic or Standard): All
internal lubricated parts contained within the transmission case. The
transmission case itself if damaged solely as a result of mechanical failure of
one or more of the internal lubricated components contained within the
transmission case. The Complete hydraulic system must be flushed including
integral transfer case, oil cooler, lines, and new filter(s) installed Accessory
items, including but not limited to, modulators, governors, electrical controls,
linkage, mounts, seals, gaskets, and fluids are not covered by this
LIMITATIONS: You may want to have professional mechanic (any small engine
repair shop, motorcycle shop, or local auto repair shop) or an authorized Dealer assemble your new motorized vehicle and do the prep work to
assure your is in good working condition. You will need to provide proof of this
when filing a warranty claim, so keep your receipts. Subject to the limitations
stated in this agreement, MxMotorsports agrees (at its sole discretion and
election) to replace a covered component if the covered component fails as a
result of one or more of the internal lubricated parts within the component
stated warranty period from the date of purchase, while the component is being
used under the conditions and in the manner specified by its original
manufacturer. Please note that most of our scooters come assembled and only require very little assembly so you may not need to have a mechanic .
The following items are not covered under any
Tires, rims, body panels, fuses, forks, shocks,
gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter,
filters, clutch wear parts, cables, drive belt, chain, spark plug, any part made
from rubber, belts, brake linings and/or pads, batteries, sprockets, external
springs, clips, nuts, bolts, fasteners, frame.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING IS
• THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE
REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN AUTHORIZED
DEALER TO ASSEMBLE AND PREP THE PRODUCT PRIOR TO OPERATION. Proof of this is
required for warranty claims.
• THE DAMAGE TO THE COMPONENT IS CAUSED BY AN
• THE CUSTOMER FAILS TO FOLLOW THE MINIMUM MAINTENANCE AND BREAK-IN
REQUIREMENTS SUGGESTED BY THE MANUFACTURER. AND FAILS TO PROVIDE PROPER SERVICE
• THE DAMAGE TO THE PRODUCT IS CAUSED DURING SHIPPING.
PRODUCT IS USED IN A MANNER WHICH IT WAS NOT DESIGNED FOR.
• THE PRODUCT IS
MODIFIED IN ANYWAY.
• THE PRODUCT IS USED IN RENTAL BUSINESS.
TOWING CHARGES: All towing and/or shipping
charges incurred are the responsibility of the customer.
REPAIRED COMPONENTS: If the components are
repaired under the terms of this agreement, they will be repaired or replaced
with component parts of like kind and quality.
LABOR TO REPAIR OR REPLACE
PARTS: MxMotorsports does not pay or reimburse any labor cost under any
Charges and WHO pays:
IN WARRANTY: If your product is still under
warranty you may return any part for exchange, at your expense, to our one of our Distribution center. We will pay return shipping to you unless it is
determined your part was abused or damaged other than manufacturers defect. Your
dealer may handle the parts exchange for you at no expense to you however the
option to do so is that of the dealers and we have no control of a dealers in
house parts exchange policies.
Out of warranty: Customer is to pay for parts,
S&H both ways and all labor charges.
In all cases you must send us the part that needs to be replaced. Failure
to do so may result in your getting the wrong part. We are not responsible for
wrong parts sent if we do not have your part to exchange and verify correct part
SHIPPING POLICY: The following is our shipping
policy.At MxMotorsports we are committed to providing you with excellent after-sale service by offering you a limited manufacturer’s parts warranty. The warranty for your purchase begins on the date of delivery of your unit.
• All shipping related fees are prepaid in full. Unless the
customer is using Freight collect or has arranged his/her own freight.
• MxMotorsports can not guarantee delivery schedule.
• MxMotorsports is not
responsible for shipping delays.
• MxMotorsports is not responsible for damages
occurred during shipping.You can file Claim with Shipping company please inspect your product!
• MxMotorsports is not responsible for any extra cost
incurred by the customer after the part has been shipped.
• MxMotorsports is not
responsible for return shipping costs and these costs must be included with the
initial part order. If shipping funds are not included the part will not be
• MxMotorsports is not responsible for any cancellation incurred cost.
All incurred cost due to cancellation must be paid in full and is not
refundable. (Example: If product or part has left the warehouse and the order is canceled. The shipping company will charge freight whenever the product leaves
Under no circumstances will MxMotorsports pay or reimburse assembly charges or any labor cost associated with warranty replacement.
If you want to ship your Product to us, we will perform the warranty labor for you however they maybe a labor charge upon inspection or there will be no charge and you will be responsible for all shipping costs associated with returning the unit to us and having the unit shipped back to you once the replacement is complete. We have trained service technician on hand Monday through Friday, 9 am to 6 pm CST.
Defective warranty part(s) are required to be "returned to exchange" for new replacement part(s). New replacement part(s) under warranty will be shipped to buyer at no additional costs. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects. Please provide a tracking number when sending defective parts back!
For your safety and the safety of your family, any necessary assembly or maintenance must be performed by a certified technician in order for warranty to be valid. There may be unforeseen issues that require the expertise and knowledge of a trained professional. These issues include, but not limited to: electrical connections that have become disconnected in shipping, vacuum or fuel hose(s) dislodged in shipping and Loose nuts and bolts in need of tightening. While these issues are normally very simple to correct, most being a simple re-connection, they can be a nuisance and very difficult to troubleshoot without the proper knowledge.
Our first concern is your safety and satisfaction. These vehicles will be driven at high speeds and by children in some cases. These concerns are better preserved by having your vehicle properly assembled and inspected prior to use.
If you have any warranty issues, please call our customer service department or send e-mail to:
E-Mail: firstname.lastname@example.org and your e-mail will be answered right away. Our Trained service representative's are standing by to assist you with any warranty issues you may have.
Send parts to:
2385 NW 70th Ave. # A-02